With the
escalating price of office space coupled with the rising cost for transportation
and parking, businesses are looking for ways to minimize space and reduce
commuter impact. The concept of working at home or in satellite offices has
become a viable solution to address these demands. Many companies both large
and small are eliminating or, at the least, cutting down on such expenses by
extending their offices to suburbs and employee home offices.
One of
the ways of achieving this goal is NEC's remote telephony solutions; providing
access for remote offices and employee home offices, with little or no difference
in the services provided to callers. The flexible home office has been proven
to promote employee retention and allows for employees to apply commuter time
to more productive work for their organization. Here are some examples:
- Remote employees can be added on-demand to their company's call centers to take calls during peak hours, when a special promotion or event is going on to generate higher call volumes than normal, or even during lunch breaks for the on-site call consultants.
- Remote offices can be located in other cities and time zones to take calls after other offices have closed for the day. One location can handle calls for the entire company after hours for repair, service or other problems. These remote offices can mean access to lower cost of living communities and can tap areas of the country that have qualified employees with lower salary requirements, while simultaneously containing office expenses.
NEC is
constantly developing their Private Branch eXchanges (PBX) systems to enhance
versatile call center and networking applications. The ability to extend the
system's reach to remote and home offices over a wide range of technologies
translates into the best customer service available.
Contact Atlantic Communications Team for a free
consultation on how these and similar telecommunications solutions can be added
to increase your productivity and decrease your costs.
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