Univerge SV8100

We often hear the expression "It is all about communications." There was a time when this was a concern for larger companies and organizations.

This is no longer true. Small and medium companies must also address their communication services. It translates directly into bottom line dollars.

Here at Atlantic Communications Team, we are constantly providing cost-effective responses to your voice communications needs.

A new addition to our set of solutions for the small and medium size companies - Desktop Suite. This has such functionally rich capabilities, we have decided to have this newsletter introduce you to the NEC's SV8100VC - Desktop Suite - enhancing your organization's product and collaboration. The best news is that the Desktop Suite is affordable for any size business.

Benefits of the SV8100

The receptionist or anyone in the office can look at their computer screen and see the present statuses of each employee, use all the functionality of the phone (hold, page, record, call, answer, hang up, etc.) on the top tool bar, see all the live calls with caller id, see how long each person has been talking to you and even pull up reports to see all a users' call history.

Univerge - SV8000 Series Desktop Suite 

NEC's UNIVERGE SV8100 UC Desktop Suite delivers to you an integrated unified communications (UC) solution for your UNIVERGE SV8100 Communications Server that enhances your organization's productivity and collaboration. Specifically developed for small to medium size businesses, it is a scalable, feature-rich solution that simplifies communications management and enables complete mobility.

SV8100 UC Desktop Suite at-a-glance

• Innovative desktop application that increases efficiency and productivity
• Simplified call management through easy to use graphical user interfaces
• Presence for real-time status and availability of colleagues
• Offers quick messaging to one or multiple colleagues
• Provides Microsoft® Outlook® calendar integration
• Enables simplified call handling for operators and attendants
• Provides seamless integration with UNIVERGE SV8100 Series
• Automatic Call Distribution application for contact centre functionality

Supervisors can keep an eye on their employees, and see if they are in meetings, at lunch, traveling, out sick, whatever the status is. This can integrate with an employee's outlook calendar and automatically change presence/status for them. This is also great for remote employees who don't get to see everyone in the office, and great for users who just like to use the computer rather than the phone

Call us today at 407-830-5993 or visit us at aboutact.com

 

100% Disaster Backup

Be Prepared for Hurricane Season

What a busy season for us here at Atlantic Communications Team. I can't even count the calls that come in each time a hurricane rolls through - clients reporting their systems are down - usually because they had taken a lightning hit or a power surge. Now you are faced with this unexpected and costly inconvenience. While that may keep us busy, we want to help you prevent the headache! 

As we have mentioned before, we believe in CARE - Customers Are Really Everything. I am sending you this e-mail so you can take a look at a new option to ensure your office phone system will be up and running, and your customers will be able to reach you, even when everyone is in crisis mode. There are new technologies available every day, and we have found a great product to help not only our office, but that of our customers.

How does it work?

Your system will be monitored 24/7 to ensure highest quality of your call, and several reports will be performed every day remotely. Each time a report is generated, the system and all of it's information is backed up to a major data center in Tampa, as well as a second center across the country.

So, say the last report was done at 12:00 noon, and at 2:00pm [knock on wood], lighting strikes the building, a tree falls through the roof, or for some reason or another the power goes out- you will be able to simply unplug your desk phone and move it home or another location, your home for example,  or have the calls re-routed and customized for you. The backup created at 12:00 will come restore, and your company can still reach your customers and more importantly, they can reach you. 

Customer Testimonial:

"This solution has been a real asset to AFTERDISASTER. During a recent tornado in our area, our entire complex lost power for several hours, and the system you installed still handled over 50 calls during after hours, because of your alternate number routing capability. During the floods sustained in our area in the past few months, this product really shined again. During these heavy rains and flash flooding, we received around 2500 calls during a 24 hour period. This solution handled the call volume with ease, and never let us down. On our older system we would not have been able to have the calls routed to where they needed to go, which would have resulted in unhappy customers, jobs not secured, and revenues lost. Your staff's commitment to customer service is superior to any we have received with other companies. Accordingly, we highly recommend this system."

Treat Your Customers With Care

As a business in the twenty first century, we have taken the time and put forth the effort and finances for high-quality technologies, including phone systems with features to improve your customer service. While such equipment may create an easy, stream-lined process tailored for you and of course, for the customer,  there is definitely a factor that can ruin it all: BAD PHONE ETIQUETTE.

We have all experienced a rude secretary who is obviously having a bad day, someone yelling across the office that "Bob" has a phone call he needs to pick up, a constant ring that seems like it will never be answered or a slamming of the phone. All these instances can lead to a terrible impression on a customer, which in turn can lead to lost business.

This week, I have researched 20 Business Phone Etiquette Tips you can pass along the office and ensure that your customers are being treated flawlessly. 

1. Make sure you speak clearly and are smiling as you answer the phone; also identify yourself.
2. Before placing a caller on hold, ask their permission first and thank them.
3. It is better to return a call than to keep someone on hold too long. If the phone rings back to you, you've kept them on hold too long.
4. Do not forget to return the call as you promised.
5. Do not permit the phone to ring into the office more than three times.
6. Always use a pleasant, congenial and friendly tone.
7. Never interrupt the person while he/she is talking to you.
8. Never engage in an argument with a caller.
9. Do not handle an unhappy caller's concern openly at the check-in/check-out desk.
10. Do not make it a habit of receiving personal calls at work.
11. Do not answer the phone if you are eating or chewing gum.
12. Do not give the impression that you are rushed. It is better to return the call when you can give the person the time they need to handle the reason for their call.
13. Learn how to handle several callers simultaneously with ease and grace.
14. Return calls promptly that have been left on voice mail. (Return even faster by adding ACT's Voicemail-E-mail integration to get customer messages on the go!) 
15. Always get the best number (and an alternate) and the best time to have a call returned to the caller, especially if a manager or another team member must return the call.
16. Do not ever leave a message with someone else on a voice mail regarding details of a delinquent account. Instead, leave a message asking the person to call the "Accounting Department."
17. Always make collection calls in private and away from the patient flow or public areas.
18. If possible, provide a telephone for patients/customers/clients to use. An area providing privacy is preferred.
19. Do not call a patient, customer or client's home before 8:00AM or after 9:00PM, unless they've given you permission to do so.
20. When hanging up the phone, make sure the caller or person called hangs up first if the phone is slammed on the receiver. Otherwise, always hang up the phone, gently. 

I hope this article can benefit you and your office! 

Atlantic Communications Team is a full service communications company providing an array of telecommunications and data communications products and services for small-large businesses. We have been serving over 2000 customers in Central Florida for over 27 years. Let our quality team of experts help analyze your voice or data needs to suggest alternatives that can dramatically increase your employee’s productivity, improve customer service, and reduce expenses. 

Call us today at 407-830-5993 | 1-800-899-4647