Dispelling the Myths - Part III

Potential clients have many ideas about phone systems that are not necessarily true. Let us put your mind at ease when considering one.

A Telephone System is way too expensive to my company.

We have several options to make a new phone system affordable to your company including fantastic lease rates (currently 0%) or ACT can work with you to create short-term custom payment plans. ACT can do a comprehensive evaluation of your current phone bills and try to reduce your current monthly telecommunications costs and help cost justify any additional expenses.

All the features sound great but I won’t use any of them.

Believe it or not, you may. Our dedicated trainer will show you how to do each one and provide cheat sheets so you can learn in the future. Once you start using them, you will see how easy they are and how great they are to have! Remember, your competition is using them to make them more efficient – you should, too.

            Toll Free 1.800.899.4647 | Orlando 407.830.5993 | Ormond 386.677.4040

Dispelling the Myths - Part II

Potential clients have many ideas about phone systems that are not necessarily true. Let us put your mind at ease when considering one.

My phone works fine – why should I upgrade? 

Better customer service may be just the thing you need to increase your staff’s productivity. It may be working fine, but new features such as voicemail to email, cell phone integration, recording calls, computer integration, and more can make communications much more efficient, increase your staff’s productivity and offer better customer service. 

Do you have a need to automate a business process over the phone. We have your solution. An Interactive Voice Response (IVR) System picks up phone calls for you, asks questions for you, and answers those questions for you. 

It can be your receptionist, secretary, operator, and customer service representative all at once, 24 hours, 7 days a week.

Only wine gets better with age – not phone systems

If you system is older than 7 years old, it is more than likely discontinued by your manufacturer and quality replacement parts are getting harder to find. This could result in downtime and potential loss of business. You should be proactive before this happens. Besides repairs could be costly and wasteful spending on old technology.

Toll Free 1.800.899.4647 | Orlando 407.830.5993 | Ormond 386.677.4040

Dispelling the Myths - Part I

Potential clients have many ideas about phone systems that are not necessarily true. Let us put your mind at ease when considering one.

I’m too small for a phone system. 

Even if you are a small company, why act like one? NEC even offers a Small Business Package for as little as 3-4 phones. If you want “Music on Hold” or “Auto Attendant”, this can make your company seem even larger. The Auto Attendant feature routes each incoming call based upon the time-of-day and day-of-the-week. The InMail solution can even provide different announcements and dialing options for each number in the office.

I can’t buy a phone system – I’m already under contract.

Sometimes you can keep a single fax line with one company to avoid cancellation costs, and still find savings with all the other services, like lines, internet, etc.)

If you are under contract with a phone system, you can see for yourself if the new system features are worth opting out of your existing contract. Depending on the situation, ACT may help with the fees associated with the cancellation.

Toll Free 1.800.899.4647 | Orlando 407.830.5993 | Ormond 386.677.4040

Univerge SV8100

We often hear the expression "It is all about communications." There was a time when this was a concern for larger companies and organizations.

This is no longer true. Small and medium companies must also address their communication services. It translates directly into bottom line dollars.

Here at Atlantic Communications Team, we are constantly providing cost-effective responses to your voice communications needs.

A new addition to our set of solutions for the small and medium size companies - Desktop Suite. This has such functionally rich capabilities, we have decided to have this newsletter introduce you to the NEC's SV8100VC - Desktop Suite - enhancing your organization's product and collaboration. The best news is that the Desktop Suite is affordable for any size business.

Benefits of the SV8100

The receptionist or anyone in the office can look at their computer screen and see the present statuses of each employee, use all the functionality of the phone (hold, page, record, call, answer, hang up, etc.) on the top tool bar, see all the live calls with caller id, see how long each person has been talking to you and even pull up reports to see all a users' call history.

Univerge - SV8000 Series Desktop Suite 

NEC's UNIVERGE SV8100 UC Desktop Suite delivers to you an integrated unified communications (UC) solution for your UNIVERGE SV8100 Communications Server that enhances your organization's productivity and collaboration. Specifically developed for small to medium size businesses, it is a scalable, feature-rich solution that simplifies communications management and enables complete mobility.

SV8100 UC Desktop Suite at-a-glance

• Innovative desktop application that increases efficiency and productivity
• Simplified call management through easy to use graphical user interfaces
• Presence for real-time status and availability of colleagues
• Offers quick messaging to one or multiple colleagues
• Provides Microsoft® Outlook® calendar integration
• Enables simplified call handling for operators and attendants
• Provides seamless integration with UNIVERGE SV8100 Series
• Automatic Call Distribution application for contact centre functionality

Supervisors can keep an eye on their employees, and see if they are in meetings, at lunch, traveling, out sick, whatever the status is. This can integrate with an employee's outlook calendar and automatically change presence/status for them. This is also great for remote employees who don't get to see everyone in the office, and great for users who just like to use the computer rather than the phone

Call us today at 407-830-5993 or visit us at aboutact.com