Call Reporting and Analytics

Know everything about your in- and out-bound calls in a detailed report.

Scalable, reliable, easy-to-use and powerful, CallAnalyst is a feature-rich call accounting and telemanagement solution for UX5000. The award-winning solution monitors phone usage, performs customer billing and analyzes traffic patterns and trend studies. No matter the size of your organization, CallAnalyst quickly generates detailed or summary reports that measure productivity, manage local and long distance usage, and monitor phone abuse. 

For the growing organization, CallAnalyst brings enterprise-level functionality and scalability. For large, high-call-volume or multi-site organizations, CallAnalyst supports real-time consolidation and reporting of call accounting data.

CallAnalyst also provides ease and efficiency for you to monitor and analyze system usage.

Call Analyst Benefits

Analyze call traffic - Use Communications Analyst’s Traffic Analysis features to reduce costs and increase revenue by enabling your business to efficiently allocate resources, eliminate excess trunk capacity and increase productivity.

Access reports from anywhere - Web reporting enables users to access reporting data from anywhere using just a web browser and internet access.

Measure campaign response - Campaign Manager tracks and measures response to specific campaigns by associating their performance with specified call traffic. It provides information about the number of calls a campaign generates and helps companies optimize their marketing budgets.

Receive instant notification of emergencies and fraudulent activity - Security Alert detects defined emergency and/or fraudulent calling patterns and generates alerts via email, pager or screen pop when the defined criteria are met. The resulting increased security prevents phone abuse and unauthorized calls while helping maintain a safe environment.

With its seamless integration with NEC’s E911 Security Notification, it provides comprehensive reporting of 911 calls. Details of 911 calls are managed and stored for future reference.

Provide accurate billing and proof of calls - Client Matter associates group contacts with specific projects and generates billing reports for all calls made to and from these contacts for the associated project. Using this feature and its reports, businesses can ensure that they are providing precise customer billing and that they have proof of all calls billed.

Click here to view videos for Call Accounting and Reporting.

http://www.myneclearning.com/video/externaltraining/index_files/Page372.htm

Call us for more details at 1.800.899.4647 | Orlando 407.830.5993 | Ormond 386.677.4040 

www.aboutact.com

Remain contactable on the same number wherever you are with Univerge SV8100

Customers have come to expect full service from their retailers, care providers, hospitality services and educational institutions 24 hours a day, 7 days a week. 

Now Atlantic Communications Team can ensure you have the tools to stay competitive – wherever you are– with UNIVERGE SV8100 Mobile Extension. 

Mobile Extension gives you access to all of the features of your desktop phone from nearly any external communications device. It enables you to use a mobile phone, home phone or other external device to simulate an extension of your office phone. And customers never know you’re not at the office! One number access lets them reach you wherever you are.

One-Number Access
With one number access, you can use the same business phone number for both your desktop phone and mobile extension. That way, customers, vendors and business associates dealing with employees need only that single phone number to reach you. The amount of time it takes you to respond to your caller is decreased, and your organization benefits.

Flexible Call Control
Mobile Extension also ensures that you remain in control of your calls. Incoming calls that are not answered by the external telephone can be made to simply follow SV8100 internal routing – including routing to SV8100 voice mail.
This flexibility even enables you to control who gets through. When you combine Mobile Extension with the SV8100 Call Forward Both Ring feature, both your original SV8100 desk set and your external telephone ring simultaneously. Unanswered callers who dial your direct extension can be routed to SV8100 voice mail – even while internal and transferred calls are not.

Management of Mobile Extension Calls in Progress
Remote Mobile Extension users can access their SV8100 desk set features on the mobile/external phone even when answering a Mobile Extension call. You can transfer the call, place it on hold or insert the caller into a conference – all from the extension.

Access to All Key Desktop Telephone Features
Until now, extensions outside the office had no way to access the features of their office communications systems. Offsite workers simply managed without the convenient features of their desktop phones. With the UNIVERGE Mobile Extension, they can access their office telephone-based productivity tools right on their remote or
mobile devices. 

Univerge SV8100

We often hear the expression "It is all about communications." There was a time when this was a concern for larger companies and organizations.

This is no longer true. Small and medium companies must also address their communication services. It translates directly into bottom line dollars.

Here at Atlantic Communications Team, we are constantly providing cost-effective responses to your voice communications needs.

A new addition to our set of solutions for the small and medium size companies - Desktop Suite. This has such functionally rich capabilities, we have decided to have this newsletter introduce you to the NEC's SV8100VC - Desktop Suite - enhancing your organization's product and collaboration. The best news is that the Desktop Suite is affordable for any size business.

Benefits of the SV8100

The receptionist or anyone in the office can look at their computer screen and see the present statuses of each employee, use all the functionality of the phone (hold, page, record, call, answer, hang up, etc.) on the top tool bar, see all the live calls with caller id, see how long each person has been talking to you and even pull up reports to see all a users' call history.

Univerge - SV8000 Series Desktop Suite 

NEC's UNIVERGE SV8100 UC Desktop Suite delivers to you an integrated unified communications (UC) solution for your UNIVERGE SV8100 Communications Server that enhances your organization's productivity and collaboration. Specifically developed for small to medium size businesses, it is a scalable, feature-rich solution that simplifies communications management and enables complete mobility.

SV8100 UC Desktop Suite at-a-glance

• Innovative desktop application that increases efficiency and productivity
• Simplified call management through easy to use graphical user interfaces
• Presence for real-time status and availability of colleagues
• Offers quick messaging to one or multiple colleagues
• Provides Microsoft® Outlook® calendar integration
• Enables simplified call handling for operators and attendants
• Provides seamless integration with UNIVERGE SV8100 Series
• Automatic Call Distribution application for contact centre functionality

Supervisors can keep an eye on their employees, and see if they are in meetings, at lunch, traveling, out sick, whatever the status is. This can integrate with an employee's outlook calendar and automatically change presence/status for them. This is also great for remote employees who don't get to see everyone in the office, and great for users who just like to use the computer rather than the phone

Call us today at 407-830-5993 or visit us at aboutact.com

 

100% Disaster Backup

Be Prepared for Hurricane Season

What a busy season for us here at Atlantic Communications Team. I can't even count the calls that come in each time a hurricane rolls through - clients reporting their systems are down - usually because they had taken a lightning hit or a power surge. Now you are faced with this unexpected and costly inconvenience. While that may keep us busy, we want to help you prevent the headache! 

As we have mentioned before, we believe in CARE - Customers Are Really Everything. I am sending you this e-mail so you can take a look at a new option to ensure your office phone system will be up and running, and your customers will be able to reach you, even when everyone is in crisis mode. There are new technologies available every day, and we have found a great product to help not only our office, but that of our customers.

How does it work?

Your system will be monitored 24/7 to ensure highest quality of your call, and several reports will be performed every day remotely. Each time a report is generated, the system and all of it's information is backed up to a major data center in Tampa, as well as a second center across the country.

So, say the last report was done at 12:00 noon, and at 2:00pm [knock on wood], lighting strikes the building, a tree falls through the roof, or for some reason or another the power goes out- you will be able to simply unplug your desk phone and move it home or another location, your home for example,  or have the calls re-routed and customized for you. The backup created at 12:00 will come restore, and your company can still reach your customers and more importantly, they can reach you. 

Customer Testimonial:

"This solution has been a real asset to AFTERDISASTER. During a recent tornado in our area, our entire complex lost power for several hours, and the system you installed still handled over 50 calls during after hours, because of your alternate number routing capability. During the floods sustained in our area in the past few months, this product really shined again. During these heavy rains and flash flooding, we received around 2500 calls during a 24 hour period. This solution handled the call volume with ease, and never let us down. On our older system we would not have been able to have the calls routed to where they needed to go, which would have resulted in unhappy customers, jobs not secured, and revenues lost. Your staff's commitment to customer service is superior to any we have received with other companies. Accordingly, we highly recommend this system."